RETURN POLICY

At Velora, we want you to be completely satisfied with your purchase.

We offer a 90-day return policy, which means you have 90 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, in its original packaging, and accompanied by proof of purchase.

To request a return, please contact us at veloracanine@gmail.com. Please do not return an item without prior authorization.

Once your return request has been approved, we will provide you with return instructions and the address where you should send your package. Returns sent without prior authorization will not be accepted.

DAMAGED ITEMS OR ISSUES

Please inspect your order as soon as you receive it.

If your product is defective, damaged, or you received the wrong item, please contact us immediately at veloracanine@gmail.com so we can resolve the issue as quickly as possible.

ITEMS NOT ELIGIBLE FOR RETURNS

Returns are not accepted for:

• Sale items

• Gift cards

EXCHANGES

The fastest way to receive a replacement is to return your item after your return request has been approved, then place a new order for the product you would like.

RIGHT OF WITHDRAWAL – EUROPEAN UNION

For orders shipped within the European Union, you have 14 days after receiving your order to cancel or return it without having to provide a reason.

The product must be returned in its original condition, unused, in its original packaging, and accompanied by proof of purchase.

REFUNDS

Once we receive and inspect your return, we will notify you whether your refund has been approved or denied.

If your refund is approved, it will automatically be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at veloracanine@gmail.com.