Shipping policy

SHIPPING POLICY

At Velora, we are committed to providing a smooth, reliable, and transparent shopping experience. Please read our shipping policy carefully.

CONTACT INFORMATION

📧 Email: veloracanine@gmail.com
📦 Shipping Address:
C/ Los Orovales 3, Edificio Santa Rosa II Portal 4 Vivienda 8, Los Realejos, 38410, S/C de Tenerife, Spain

ORDER PROCESSING TIME

All orders are processed within 1 to 4 business days after payment has been confirmed.

During periods of high demand or special promotions, processing times may be slightly extended. In such cases, we will notify you by email.

SHIPPING TIMES

Estimated delivery time: 4 to 9 business days internationally, depending on the destination.

Shipping times begin once the order has been shipped and may vary due to external factors such as customs, carriers, or unforeseen events.

SHIPPING METHODS

We work with reliable carriers to ensure fast and secure delivery. The carrier may vary depending on the destination.

Our logistics partners automatically select the most suitable shipping service for each order.

Common carriers include: Yanwen, 4PX, Cainiao, La Poste, Correos, Canada Post, or equivalent local carriers.

Once your order has been shipped, you will receive an email containing a tracking number. Tracking information is available through the relevant carrier's website.

SHIPPING FEES

Flat-rate shipping: €3.99 per order, unless otherwise indicated during special promotions.

INTERNATIONAL SHIPPING

We ship worldwide.

Delivery times may vary depending on your region and local customs procedures.

ADDITIONAL FEES

Taxes, customs duties, or import fees may apply depending on your country. These fees are the responsibility of the customer.

CUSTOMER RESPONSIBILITY

It is your responsibility to provide a complete and accurate shipping address.

Velora cannot be held responsible for delays or additional fees caused by incorrect or incomplete information.

SHIPPING ISSUES

If your package is lost or damaged during transit, please contact us immediately at veloracanine@gmail.com.

If your order does not arrive within the estimated delivery timeframe, please contact us so that we can open an investigation with the carrier.